Patient Access
Scheduling, referrals, appointment changes, and administrative questions—helping patients reach the right support while your team stays focused on care.
Learn moreOncology Patient Access & Operations
A stronger front office.
A better patient experience.
CDAS helps oncology practices manage scheduling, referrals, provider calls, medical records, and after-hours messages. Our teams strictly follow SOPs developed with your organization during implementation, with clear escalation, structured quality review, and reporting your leadership can use.
60+ Sites Served
10 States Served
5 Countries
99.04%
Patient-access service level
8 seconds
Average speed of answer
0.45%
Call abandonment
100%
Call and message data audit coverage
CDAS-reported results from an oncology access program. Historical performance is not a guarantee of results for every engagement.
Patient Access Pressures
More support at the moments that matter.
A patient needs help scheduling the next appointment. A referring office needs to reach the right team. Records need to be ready for a visit. CDAS helps keep these requests moving with clear communication, careful documentation, and dependable follow-through.
A patient needs help scheduling the next appointment.
A referring provider needs to reach the right team.
Records need to be ready for a visit.
Services
Support across your oncology front office.
Choose the services your organization needs, with responsibilities, coverage, and escalation procedures defined together during implementation.
Provider Lines & Clinical Escalation
Dedicated access for referring and treating providers, with documented handoffs and escalation that follows your approved SOPs.
Learn moreInsurance Panel Transitions
Patient outreach, coordination, and scheduling when insurance panels change.
Learn moreMedical Records & Chart Preparation
Records collection, organization, and chart preparation to help your team prepare for upcoming visits.
Learn moreExtended-Hours & After-Hours Support
Calls and messages handled beyond office hours, with priority identification and escalation defined by your practice.
Learn moreThe Operating Model
Your workflows. Clear responsibilities. Accountable support.
01
Define the workflow.
We develop SOPs with your team during implementation.
02
Handle the request.
Agents complete work within the agreed scope and document the interaction.
03
Escalate appropriately.
Exceptions and clinical concerns follow your approved routing procedures.
04
Review and improve.
Performance reporting and quality findings guide coaching and operational improvement.
A Documented Project
Supporting an insurance panel of 3,000+ patients through a three-week transition.
A multi-site oncology organization needed support moving patients from one insurance panel to another. CDAS managed outreach, coordination, and scheduling, completing the transition project in three weeks with a 92%+ capture rate and no interruption in the panel transition process.
- The challenge
- A multi-site oncology organization needed support moving patients from one insurance panel to another.
- CDAS’s responsibilities
- Outreach, coordination, and scheduling, managed within the client’s approved process.
- Insurance panel population
- 3,000+ patients.
- The results
- The transition project was completed in three weeks with a 92%+ capture rate and no interruption in the panel transition process.
CDAS-reported project results. Client identity withheld. These results describe this project and are not a guarantee of future performance.
Read the Case StudyQuality & Reporting
Comprehensive review. Experienced oversight. Practical improvement.
CDAS audits 100% of call and message data using in-house-built AI tools that support seasoned QA executives. This helps our leaders identify trends and issues, focus coaching, and prepare policy or operational changes as needs evolve.
Service performance
Service levels, answer speed, and message handling are monitored on an ongoing basis.
Quality review & coaching
In-house-built AI tools support seasoned QA executives in reviewing call and message data, and findings feed structured coaching.
Routing & escalation oversight
How calls and messages are routed — and escalated — is reviewed against your approved SOPs.
Executive reporting
Practice leadership receives reporting on performance, quality findings, and follow-up.
CDAS Technology
Technology that strengthens the people behind every interaction.
Two products extend our healthcare services — one prepares agents before the call, the other brings clarity to message quality after it.
Prepare → Practice → Review → Coach → Reinforce
Why CDAS Exists
Quality isn't negotiable.
“We built CDAS with our own families in mind. We know how much it matters to reach someone who listens, understands what you need, and helps you take the next step. That is the experience we want for every patient and family we serve.”
Let’s talk about where your team needs support.
Tell us about your patient-access and administrative priorities. We’ll discuss your workflows, the support you need, and whether CDAS is a good fit.