CALL READY™
Realistic voice simulation and adaptive training help agents practice your workflows, receive targeted coaching, and demonstrate readiness before they handle live calls.
Request a CALL READY™ demo Oncology patient access & operations A stronger front office.
A stronger front office.
A better patient experience.
CDAS runs scheduling, referrals, provider lines, medical records, and after-hours messages for oncology practices — built on SOPs we develop with you, with clear escalation, 100% quality review, and reporting your leadership can act on.
60+clinical sites served
10states
5countries
3languages: EN · ES · 中文
99.04%
Patient-access service level
8 sec
Average speed of answer
Live call · Scheduling
SOP-aligned · QA scored
New-patient schedulingReferral coordinationProvider linesChart preparationInsurance panel transitionsAfter-hours messagesEnglish · Español · 中文100% audit coverage New-patient schedulingReferral coordinationProvider linesChart preparationInsurance panel transitionsAfter-hours messagesEnglish · Español · 中文100% audit coverage
Why it matters
For a cancer patient, the front office is the first treatment experience.
A missed call, an incomplete chart, or an unanswered message isn't an operations metric. It's a patient waiting to start care. These are the pressure points CDAS is built to remove.
- 01Calls that wait too long — or never connect.Hold times and abandonment rise exactly when referral volume grows.
- 02Charts that aren't ready for the first visit.Records arrive from many offices, in many formats, at the last minute.
- 03Clinicians pulled into administrative work.Nurses and providers field calls that should be routed, documented, and handed off.
- 04Coverage gaps after 5 PM and on weekends.Messages pile up with no clear priority or escalation path.
The CDAS standardEvery patient reached. Every handoff documented. Every promise kept.
Services
Your front office, run to your standard.
Five services, one operating model. Every workflow follows SOPs we build with your team during implementation — with documented handoffs and escalation to your designated clinical staff.
01 · Patient access
Scheduling, referrals, and the questions in between.
New-patient coordination, appointment changes, and administrative questions — helping patients reach the right support while your team stays focused on care.
See patient access
02 · Provider lines
Provider lines & clinical escalation
Learn more
03 · Records
Medical records & chart preparation
Learn more04 · Insurance panel transitions
Move patients between panels without losing them.
Outreach, coordination, and scheduling when insurance panels change — patient choice respected, contact attempts documented.
Learn more
05 · Extended & after-hours
Coverage that doesn't clock out.
Calls and messages handled beyond office hours, with priority identification and escalation defined by your practice.
Learn moreOperating performance
Numbers your patients feel.
We measure what matters to a patient trying to reach you — and audit every interaction, not a sample.
99.04%
Patient-access service level
Calls answered within target.
8sec
Average speed of answer
A person, not a queue.
0.45%
Call abandonment
Fewer patients hang up and give up.
100%
Call & message audit coverage
Every interaction reviewed — not a 2% sample.
CDAS-reported operating performance. Metric definitions and measurement periods available on request.
Start here
Where is your front office feeling it first?
Pick the pressure point. We'll show you how CDAS would approach it — and what we'd look at together in a 30-minute review.
Patient access & scheduling
Get patients to a person — fast.
- Overflow or full-line coverage on your SOPs
- Service-level, speed-of-answer, and abandonment reporting
- English, Spanish, and Mandarin support
How we launch
Built with you. Proven before go-live.
Implementation is where most outsourcing fails. Ours is structured, documented, and visible to your leadership from day one.
01
Map
We document your contact pathways, escalation priorities, and documentation rules.
02
Build SOPs
Your workflows become clear SOPs your team approves — including backup routes.
03
Rehearse
Agents practice your real scenarios in CALL READY™ before taking a live call.
04
Go live
Launch with acknowledgment expectations and escalation contacts confirmed.
05
Audit & report
100% of calls and messages reviewed; trends and coaching reported to leadership.
Technology built in-house
People lead. AI makes them sharper.
Two proprietary tools power our quality standard — so experienced leaders spend their time on judgment, not sampling.
CDAS MessageIQ™
AI-assisted message review helps experienced QA leaders assess SOP adherence, identify recurring issues, and turn findings into actionable coaching.
Explore MessageIQ™PreparePracticeReviewCoachReinforce
Interface previews are illustrative and contain no patient information.
Case study · Insurance panel transition
92%+
capture rate
3,000+patients
3 weeksto complete
0interruption in transition
Results
3,000+ patients moved to a new insurance panel in three weeks.
- The challenge
- A multi-site oncology organization needed to move patients from one insurance panel to another — without losing continuity of care.
- What CDAS owned
- Outreach, coordination, and scheduling, managed within the client's approved process.
- The outcome
- Completed in three weeks with a 92%+ capture rate and no interruption in the panel transition process.
CDAS-reported project results. Client identity withheld. Results describe this project and are not a guarantee of future performance.
Quality isn't negotiable.
Clear clinical scope
Agents do not independently assess, diagnose, or recommend treatment. Clinical concerns are routed to your designated clinical team.
Your SOPs, strictly followed
Every pathway, escalation trigger, and documentation requirement is agreed with your team before launch.
100% audit, executive accountability
AI-supported review across every call and message — with experienced QA leaders deciding the follow-up.
About CDAS
Founder-led. Rooted in oncology. Accountable by design.
Patients and families deserve warmth, clear communication, and dependable support — at every call.
Headquartered in Bradenton, Florida, CDAS combines a U.S.-based leadership layer with trained, multilingual teams who operate under your SOPs and our quality standard.
Our mission
Help healthcare organizations deliver a more responsive, thoughtful patient experience through dependable administrative support, clear communication, and accountable operations.
Our vision
Grow as a trusted oncology operations partner while preserving the quality, patient sensitivity, and leadership accountability behind our work.
Insights
Field notes from oncology operations.
Practical guidance for oncology practice and patient-access leaders.
Book a conversation
30 minutes. Your workflow. A clear next step.
- We'll walk through how patients and referrals reach your team today.
- We'll identify where calls, records, or messages are slowing access.
- You'll leave with a scoped view of what CDAS would own — no obligation.
Prefer to talk now? (941) 299-2327 · Monday–Friday, 8 AM–6 PM ET