Enhancing Oncology Practice Capacity Through Operational Support

When an oncology practice is stretched, patients feel it in the moments between appointments: waiting to reach someone, following up on a referral, or trying to understand a coverage change. CDAS helps practices keep that work moving. Our teams support patient access, scheduling, referrals, medical records, and high-volume outreach within the practice’s existing workflows. In a recent reporting week, our oncology access team achieved: • 99.04% service level • 8-second average speed to answer • 0.45% call abandonment. These are historical program results, not a guarantee of future results. We have also supported thousands of patients through health-plan transitions, managing the outreach and follow-up at scale. CDAS is a woman-owned specialty oncology contact center and medical records management provider. English, Spanish, and Mandarin support and Extended-Hours & After-Hours Support are available. CDAS provides administrative and operational support only — it never provides clinical advice or makes clinical decisions; clinical questions route to clinical staff. If your team needs more capacity to help patients get through and keep administrative work moving, let’s talk: https://cdas.life/book #OncologyCare #PatientAccess #HealthcareOperations #PatientExperience