Performance you can review. Improvement you can follow.
CDAS combines measurable access performance with comprehensive auditing and experienced quality leadership. Reporting connects results with coaching, policy development, and operational improvement.
- 100% message audit coverage
- AI-supported review
- Experienced QA leadership
Access performance, reported by queue.
Patient-access figures (service level, speed of answer, abandonment) are CDAS-reported results from an oncology access program. The provider-line figure is reported separately for a dedicated provider line and should not be read as patient-access queue performance. CDAS-reported results from an oncology access program. Historical performance is not a guarantee of results for every engagement.
100% message audit coverage. AI-supported review. Executive accountability.
We audit 100% of agent-written patient messages, and QA-sample calls, using AI tools built in-house. These tools support seasoned QA executives in reviewing the data, identifying trends and issues, and preparing recommendations for coaching and operations.
AI helps our quality leaders see patterns across the full dataset. Experienced QA leadership provides context, evaluates findings, and determines the appropriate follow-up.
Illustrative view of review areas. Scope is set with each client.
This review approach is also available as CDAS MessageIQ™, a standalone product for AI-assisted message quality review. Agents can practice the skills review identifies in CALL READY™.
Reporting that leads to action.
Leadership receives a clear view of performance, quality findings, and follow-up — what is working, where support is needed, and which actions will improve the service.
Call volumes and access performance
Service level, speed of answer, and abandonment by queue.
Quality findings and recurring themes
What the full audit shows, not a sample.
Coaching priorities and corrective actions
Who needs support, on which skill, and what was done.
Routing, escalation, and recommended changes
Trends that point to SOP, policy, or workflow updates.
Illustrative — an example of what CDAS reporting covers.
Train the skill. Review the work.
Quality review shows where agents need support; CALL READY™ gives them a place to practice it.
Training & simulationCALL READY™
Adaptive training and voice simulation that prepares agents before live calls — and keeps building skills after.
Explore CALL READY™
Quality reviewCDAS MessageIQ™
AI-assisted message quality review against your approved SOPs, with experienced QA leaders validating every finding.
Explore CDAS MessageIQ™Discuss quality and reporting.
Tell us what visibility your leadership needs. We’ll walk through how CDAS reports performance, quality findings, and follow-up.
- See a sample of how findings are reported
- Talk through audit scope and cadence
- Map reporting to your leadership meetings
(941) 299-2327 · Monday–Friday, 8 AM–6 PM ET