Turn message quality review into better daily execution.
Every operational message carries information someone else needs to act. Missing details, incorrect routing, or departures from an approved SOP can create extra work and delay the next step.
- AI-assisted auditing
- SOP-based assessment
- Experienced QA leadership
AI finds the pattern. People decide what it means.
CDAS MessageIQ™ combines AI-assisted auditing with experienced quality leadership to review messages against client-approved SOPs developed and configured during implementation.
Designed to support 100% review coverage of messages submitted within the agreed audit scope. This describes coverage of submitted, in-scope messages — not 100% accuracy, guaranteed error detection, or coverage of messages that were not received or could not be processed.
Illustrative workflow using synthetic data.
What CDAS MessageIQ™ is designed to do.
Every finding is supported by experienced QA executives who validate it and decide the right response.
SOP-based assessment
Connect findings to the applicable approved requirement.
Documentation and routing review
Identify missing information, routing issues, protocol deviations, and potentially unnecessary messages for review.
Actionable coaching
Explain the issue, the expected approach, and the skill that needs reinforcement.
Agent and team trends
Help distinguish individual coaching needs from recurring workflow problems.
Leadership reporting
Bring patterns, exceptions, and improvement priorities into a clearer view.
Policy and training insight
Help leaders identify where SOP clarification, additional training, or operational changes may be needed.
MessageIQ™ reviews messages within the agreed audit scope. It does not synchronize data with third-party systems, and it does not write back to ticketing systems such as Freshdesk. No endorsement, certification, or native integration with any third-party system is implied.
A focused approach for oncology message quality.
For oncology organizations using iKnowMed, CDAS MessageIQ™ offers a focused approach to improving message quality around established practice workflows.
MessageIQ™ assesses messages against your practice’s approved SOPs within the agreed audit scope. It does not require direct access to iKnowMed, and no automatic synchronization or write-back is offered. iKnowMed is referenced only to describe workflow context — not to imply a partnership, endorsement, or certification.
Clear about what it does not do.
No patient data in demos
Demonstrations use synthetic, de-identified sample messages.
No write-back
It does not change records in your EHR or ticketing system.
People make the call
Experienced QA leadership validates findings and sets follow-up.
Train the skill. Review the work.
Quality review shows where agents need support; CALL READY™ gives them a place to practice it.
Training & simulationCALL READY™
Adaptive training and voice simulation that prepares agents before live calls — and keeps building skills after.
Explore CALL READY™
Quality reviewCDAS MessageIQ™
AI-assisted message quality review against your approved SOPs, with experienced QA leaders validating every finding.
You're hereSee message quality with greater clarity.
Request a MessageIQ™ demonstration using synthetic, de-identified sample messages — never patient information.
- See findings tied to SOP requirements
- Review agent and team trend reporting
- Talk through audit scope for your workflows
(941) 299-2327 · Monday–Friday, 8 AM–6 PM ET