Help every patient reach the right support — the first time.
Scheduling, referrals, appointment changes, and administrative questions — handled by trained, multilingual agents who follow your SOPs, document every interaction, and route clinical concerns to your team.
When patients can't get through, care waits.
Patient access is where referral growth meets staffing reality. These are the moments CDAS is built to protect.
Peak-hour hold queues
Morning surges and Monday volume push hold times up — and patients hang up.
Referrals that stall
New-patient referrals sit unscheduled while staff juggle inbound calls.
Front desks stretched thin
The same people answer phones, check in patients, and chase paperwork.
What patient access covers.
Coverage can be overflow, specific lines, or a full patient-access function — scoped with you during implementation.
- New-patient scheduling and intake coordination
- Appointment scheduling, rescheduling, and cancellations
- Referral follow-up and outreach to schedule
- Administrative questions answered with approved information
- English, Spanish, and Mandarin support
- Every interaction documented according to your SOPs
Illustrative workflow. Every path follows the SOPs agreed with your team.
Clear responsibilities. Accountable support.
Every step follows workflows we define with your team during implementation.
Answer
A trained agent picks up quickly — no phone tree maze.
Identify the need
Scheduling, referral, records, or something that needs your clinical team.
Resolve or route
Book the visit, or route through your approved escalation path.
Document & follow up
Notes, outcomes, and next steps captured to your standard.
Boundaries that build trust.
What we do is clearly defined — and so is what we don't.
Clinical scope
CDAS strictly follows SOPs developed with your team during implementation. Agents do not independently assess, diagnose, or recommend treatment. Clinical concerns are routed to your designated clinical team.
Language access
Agents support English, Spanish, and Mandarin. When a conversation needs an interpreter, your policies define the workflow.
Audit-supported quality
Patient-access messages are included in our 100% message audit process, and calls are QA-sampled, with experienced QA leaders reviewing trends and coaching.
Numbers your patients feel.
Measured in a live oncology access program — and reported to leadership, not hidden in a vendor portal.
CDAS-reported results from an oncology access program. Historical performance is not a guarantee of results for every engagement.
What practice leaders ask us.
Do you replace our front desk?
No. CDAS can support overflow, specific lines, or a full patient-access function. The scope, hours, and responsibilities are defined in your service agreement.
How do agents learn our workflows?
We document your contact pathways and SOPs during implementation, and agents rehearse your scenarios in CALL READY™ before taking live calls.
What happens when a patient raises a clinical concern?
Agents identify the triggers specified in your SOPs and route the concern to your designated clinical team. They do not assess, diagnose, or recommend treatment.
One operating model, five services.
Most practices start with one service and expand once the operating rhythm is proven.
Let's look at how patients reach you today.
Tell us about your call volume, referral flow, and where patients wait. We'll talk through what CDAS would own.
- Map how patients and referrals reach your team
- Identify where calls stall or abandon
- Leave with a scoped view of patient-access support
Prefer to talk now? (941) 299-2327 · Monday–Friday, 8 AM–6 PM ET