Prepare agents for the conversations that matter.
An agent’s first challenging conversation shouldn’t be their first opportunity to practice. CALL READY™ is an adaptive training and voice simulation platform that helps contact centers prepare agents before they handle live calls.
- Adaptive training
- Voice simulation
- Embedded coaching
Training built on your standards.
Training adapts to each organization’s approved protocols, workflows, terminology, service expectations, and escalation requirements. Agents practice relevant situations with coaching connected to the standards they are expected to follow.
CALL READY™ is designed for a subscription model serving healthcare and other industries with contact centers. Pricing, purchasing options, and availability have not yet been announced.
What CALL READY™ is designed to do.
Organization-specific training
Configure training around approved SOPs, scripts, systems, terminology, workflows, and escalation requirements.
Realistic voice simulations
Practice with simulated callers representing different supported languages, accents, ages, communication styles, emotional responses, and accessibility needs.
Guided learning
Build knowledge of procedures, privacy requirements, service expectations, and appropriate escalation.
Embedded coaching
Receive specific feedback on what worked, what was missed, and how to improve the next attempt.
Structured scoring
Assess protocol adherence, accuracy, empathy, active listening, clarity, documentation, and call control against your configured standards.
Targeted reinforcement
Repeat the skills and scenarios where additional practice is needed.
Meaningful gamification
Challenges, milestones, and progress recognition encourage mastery — prioritizing quality, empathy, and correct procedures over speed.
Manager visibility
Understand readiness, recurring skill gaps, coaching priorities, and progress over time.
Practice the conversations agents actually face.
These examples illustrate the kinds of situations agents can rehearse. Scenario libraries are configured per organization and reflect each client’s approved SOPs and workflows.
Examples shown are illustrative.
Train entire teams under real call center conditions.
Beyond individual practice, CALL READY™ can put a whole team through timed, high-volume simulations that mirror the pace of an actual call center.
Timed, high-volume sessions
Simulated calls arrive back-to-back against the clock, so agents practice queue pressure, transitions between conversations, and sustained composure — not just one isolated call.
A population modeled on yours
Caller mix, language needs, common requests, and escalation frequency are configured around the population your contact center serves, so team readiness reflects your real operating conditions.
Team simulation sessions are configured per organization. Manager visibility shows how each agent and the team performed under volume.
From first practice to demonstrated readiness.
Practice with purpose. Coach with clarity. Prepare for real conversations.
Learn
Procedures, privacy, and your escalation rules.
Practice
Voice simulations built on your scenarios.
Get feedback
Coaching on what worked and what was missed.
Show readiness
Repeat until the skill holds, then go live.
Train the skill. Review the work.
Quality review shows where agents need support; CALL READY™ gives them a place to practice it.
Training & simulationCALL READY™
Adaptive training and voice simulation that prepares agents before live calls — and keeps building skills after.
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Quality reviewCDAS MessageIQ™
AI-assisted message quality review against your approved SOPs, with experienced QA leaders validating every finding.
Explore CDAS MessageIQ™Prepare agents before the first live call.
Request a CALL READY™ demonstration using sample workflows — no patient information, ever.
- See a voice simulation and coaching report
- Talk through your SOPs and scenarios
- Review how managers track readiness
(941) 299-2327 · Monday–Friday, 8 AM–6 PM ET