Results & Quality
Patient access results oncology practices can measure.
Historical performance from CDAS-managed oncology access programs — service levels, speed of answer, panel transitions, and after-hours coverage.
99.04%
Patient-access service level
8 seconds
Average speed of answer
0.45%
Call abandonment
100%
Call and message data audit coverage
CDAS-reported results from an oncology access program. Historical performance is not a guarantee of results for every engagement.
Outcomes
What changes when access is managed.
Call abandonment held to 0.45%
On patient-access lines, calls are answered before callers hang up — 0.45% abandonment against a 99.04% service level, with an average speed of answer of 8 seconds.
Faster panel transitions
During insurance panel changes, outreach, coordination, and scheduling run on a managed process — a 3,000+ patient panel transition completed in three weeks with a 92%+ capture rate.
After-hours coverage without added staff
Calls and messages are handled beyond office hours under the practice’s agreed SOPs, so no evening or weekend message sits unanswered overnight.
Every call and message reviewed
Call and message data receive 100% audit coverage, so quality is measured on every interaction — not a sample.
CDAS-reported results from an oncology access program. Historical performance is not a guarantee of results for every engagement.
A Documented Project
Supporting an insurance panel of 3,000+ patients through a three-week transition.
A multi-site oncology organization needed support moving patients from one insurance panel to another. CDAS managed outreach, coordination, and scheduling, completing the transition project in three weeks with a 92%+ capture rate and no interruption in the panel transition process.
- The challenge
- A multi-site oncology organization needed support moving patients from one insurance panel to another.
- CDAS’s responsibilities
- Outreach, coordination, and scheduling, managed within the client’s approved process.
- Insurance panel population
- 3,000+ patients.
- The results
- The transition project was completed in three weeks with a 92%+ capture rate and no interruption in the panel transition process.
CDAS-reported project results. Client identity withheld. These results describe this project and are not a guarantee of future performance.
Read the Case StudySee what this could mean for your practice.
Book a conversation to review your current access metrics and where CDAS could help.