Patient access results oncology practices can measure.
Historical performance from CDAS-managed oncology access programs — service levels, speed of answer, panel transitions, and after-hours coverage.
The numbers behind the service.
CDAS-reported results from an oncology access program. Historical performance is not a guarantee of results for every engagement.
What changes when access is managed.
Four results practice leaders feel first: answered calls, smoother transitions, covered evenings, and quality you can see.
Call abandonment held to 0.45%
On patient-access lines, calls are answered before callers hang up — 0.45% abandonment against a 99.04% service level, with an average speed of answer of 8 seconds.
Faster panel transitions
During insurance panel changes, outreach, coordination, and scheduling run on a managed process — a 3,000+ patient panel transition completed in three weeks with a 92%+ capture rate.
After-hours coverage without added staff
Calls and messages are handled beyond office hours under the practice’s agreed SOPs, so evening and weekend messages are captured and routed for follow-up.
Every message reviewed
Agent-written patient messages receive 100% audit coverage, with calls QA-sampled, so quality is measured on every message — not a sample.
CDAS-reported results from an oncology access program. Historical performance is not a guarantee of results for every engagement.
3,000+ patients moved to a new insurance panel in three weeks.
- The challenge
- A multi-site oncology organization needed support moving patients from one insurance panel to another.
- What CDAS owned
- Outreach, coordination, and scheduling, managed within the client’s approved process.
- The outcome
- Completed in three weeks with a 92%+ capture rate and no interruption in the panel transition process.
CDAS-reported project results. Client identity withheld. Not a guarantee of future performance.
Where these results come from.
See what this could mean for your practice.
Book a conversation to review your current access metrics and where CDAS could help.
- Compare your service level, answer speed, and abandonment
- Find where calls stall or patients wait
- Leave with a scoped view of what CDAS would own
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